Customer Service Policies

Gunsmithing

Some parts and accessories we sell we recommend you have installed by a qualified gunsmith.If you are purchasing these parts from us we recommend you send the rifle (or just the upper or lower half depending upon which needs the upgrade) to us for installation. We do not charge gunsmithing fees for installation of parts you buy from us. Also, you can be assured your parts are being factory installed and done correctly and safely.
Any rifle being returned for warranty repair work will be free of charge once the weapon has been evaluated and approved for warranty repair.
If the repair is not covered under warranty, then you will be called with an estimate of the gunsmithing charges plus return shipping for your approval prior to any work being done. Gunsmithing charges are $65.00/hour (minimum half hour) and billed in 1/4 hour increments.
Please remove any optics or accessories not required in the repair to avoid damage in shipping before sending us any rifle.
We will work on repairs to AR15s of other manufacturers provided those firearms use mil spec parts that are interchangeable with those used by Windham Weaponry.

Warranty Registration

Thank you for purchasing a Windham Weaponry rifle. In order to help us better serve you, please fill out the following Warranty Registration form to send it electronically. If you prefer, you can print out the form, fill it out and mail it to us; or call us and give us the information by telephone. Your privacy is important to us and the information you provide on this form will not be shared or sold to anybody outside of Windham Weaponry.

To return the form by US Mail:
41 Spring Hill Rd,
SACO , ME 04072 ,
USA

To provide the information by phone:
Call Sales/Customer Service at +1 207-893-2223

Online Warranty / Registration:

Online Warranty / Registration

Limited Lifetime Warranty

Windham Weaponry, Inc. (WW) will warranty all firearms manufactured by WW against any and all manufacturers defects in material and workmanship which affect reasonable operation for the lifetime of the firearm to the purchaser. This warranty is transferrable from the original purchaser to a subsequent buyer. Warranty is established by registering online at https://www.windhamweaponry.com or by phone with our Customer Service department at +1 207-893-2223
Warranty claims may be made by contacting Customer Service, either in writing or by phone for a Return Authorization number prior to delivering the unloaded firearm to Windham Weaponry, Inc., 41 Spring Hill Rd, SACO , ME 04072 , USA, freight prepaid by the purchaser. Firearms and ammunition must be shipped separately. No COD shipments will be accepted.
WWI will repair or replace only those parts determined to be defective by the factory. This warranty does not apply to normal wear and tear of any parts or protective finishes.
The following are specifically excluded from coverage under this warranty and will cause said warranty to become null and void:
Damage or malfunction resulting from accident, negligence, misuse or unauthorized repair or alteration; barrel obstruction; use of ammunition other than NATO and/or SAAMI specification new production ammunition; use of any hand loaded, reloaded, imported or factory re-manufactured ammunition; failure to provide reasonable and necessary maintenance as described in the Operators Manual accompanying the firearm; rust or corrosion; use of replacement parts other than parts authorized by WWI for use in WWI firearms; any unauthorized repair or any alteration, including of a cosmetic nature, performed on the firearm by an individual, organization, company or entity other than WWI; unreasonable or excessive use of the firearm.
Any finished products that are not assembled at our facilities, or are assembled using imported or used parts. This includes complete rifle kits, upper receivers, lower receivers, barrel assemblies, etc.
No implied warranties of any kind are made herein. Limited lifetime warranty does not apply to any accessory items.
WW assumes no liability for accidental or consequential damages. Some states do not allow the exclusion or limitation of accidental or consequential damages and therefore this limitation may not apply to you.

Payments

WW accepts Visa, Master Card and Discover. However, we regret that we are unable to accept international credit cards. The billing address you provide must be the cardholder’s address. That is the address the bank has on record. It is also the address where your credit card billing statements are sent. If you do not accurately provide this information, your order could be delayed in processing.
We also accept US Postal money orders, Bank money orders, and personal checks. These orders may be held for 10 days to give time for the payment to clear.
Your credit card will not be charged until your order is shipped.

Returns and Repairs

WW offers a 30-day money back guarantee on all parts and accessories (from invoice date). If you need to return a product, please be advised of the following policies.
All items being returned for repair/upgrade/warranty work require a Return Merchandise Authorization number (RMA) which is provided by our Customer Service team toll free at 855‐808‐1888.Returns must be in new condition and within 30 days from original purchase date.
After you receive your RMA, just write it on the outside of the package.
A restocking fee of 15% will be charged for returns over 30 days.
No restocking fee will be charged if the return is the result of a WW error.
Please include in the package, a copy of the original invoice and the RMA number.
All damage claims due to shipping, must be made directly to the carrier as soon as you receive your shipment.
All repairs must be sent shipping prepaid as COD’s will not be accepted. WW strongly suggests that you insure your return as most carriers will only cover up to $100 if no additional insurance is purchased. Please remove all accessories not required for repairing the item such as optics, lasers, flashlights, bipods, etc. If you are having an item installed that you purchased from WW, then the installation is free of charge.
Any and all returns will be handled at management’s discretion.

Ship all returns to:

41 Spring Hill Rd,
SACO , ME 04072 ,
USA
Email Us: technical@windhamweaponry.com

If the repair is not covered by Warranty, then you will be called with an estimate of the gunsmithing charges plus return shipping for your approval prior to any work being done. Gunsmithing charges are $65.00/hour (min 1/2 hour, and billed in 1/4 hour increments aferwards)

We do not accept Class III returns or repair without prior notification and appropriate BATFE transfer paperwork.

Shipping

All online orders ship complete.
Orders can’t be shipped COD.
Free Shipping to all Maine addresses.
Certain items, such as lower receivers, lower assemblies and rifles will be shipped “Adult Signature Required”.
All Non Warranty RMA shipments will be charged $19.50 for return ground shipping which includes Adult Signature Required. For Saturday Deliveries, please call Customer Service.
All orders must be shipped to your billing address.

Sales Tax

We currently collect sales tax for the following states:

Maine
Washington

Privacy Policy

Effective Date: May 28, 2025

Windham Weaponry (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website windhamweaponry.com, purchase our products, or interact with us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you make a purchase, create an account, or contact us, we may collect your name, email address, phone number, billing and shipping addresses, and payment information.
Firearms Purchase Information: For purchases requiring compliance with federal and state firearms laws, we may collect additional information, such as government-issued identification details or background check information, as required by law.
Non-Personal Information: We collect data such as IP addresses, browser type, device information, and website usage patterns through cookies and similar technologies.
Communications: Information you provide when you contact us via email, phone, or forms on our website.

2. How We Use Your Information

We use your information to:

Process and fulfill orders, including shipping and payment processing.
Comply with federal and state firearms regulations, including background checks where applicable.
Communicate with you about your account, orders, or customer service inquiries.
Improve our website, products, and services through analytics and feedback.
Send marketing communications, such as newsletters or promotions, if you opt in (you may unsubscribe at any time).
Protect against fraud, unauthorized transactions, and other illegal activities.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who assist with payment processing, shipping, website hosting, or analytics.
Legal Compliance: Government authorities or law enforcement when required to comply with applicable laws, such as the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) regulations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.

5. Data Security

We implement reasonable security measures to protect your information, including encryption and secure payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You may:

Access, update, or request deletion of your personal information by contacting us.
Opt out of marketing communications by following unsubscribe instructions in emails.
Disable cookies through your browser, though this may affect website functionality.

Residents of certain jurisdictions (e.g., California under CCPA or EU under GDPR) may have additional rights, such as requesting a copy of their data or restricting certain uses.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites.

8. Children’s Privacy

Our website is not intended for individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

41 Spring Hill Rd,
SACO , ME 04072 ,
USA

Email: info@windhamweaponry.com
Phone: (207) 893-2223

Terms of Use

Effective Date: May 28, 2025

Welcome to windhamweaponry.com (“Website”), operated by Windham Weaponry (“we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our Website, products, and services. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1. Use of the Website

You agree to use the Website only for lawful purposes and in compliance with all applicable federal, state, and local laws, including firearms regulations. You may not:

Use the Website in any way that violates applicable laws or regulations.
Attempt to gain unauthorized access to the Website or its systems.
Engage in any activity that disrupts or interferes with the Website’s functionality.
Use automated tools (e.g., bots, scrapers) to access or collect data from the Website without permission.

2. Firearms Purchases

All purchases of firearms or related products are subject to federal, state, and local laws, including but not limited to regulations enforced by the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF). You represent and warrant that:

You are at least 21 years old (or the applicable legal age in your jurisdiction) to purchase firearms or ammunition.
You are not prohibited from possessing firearms under applicable law.
You will provide accurate information for background checks or other legal requirements.
All firearms purchases will be shipped to a licensed Federal Firearms License (FFL) holder for transfer, as required by law.

3. Account Responsibilities

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorized use of your account.

4. Intellectual Property

All content on the Website, including text, images, logos, and product designs, is owned by or licensed to Windham Weaponry and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify any content without our prior written consent.

5. Product Information and Availability

We strive to provide accurate product descriptions and pricing, but we do not guarantee the accuracy or completeness of such information. We reserve the right to modify or discontinue products or services at any time without notice. Prices are subject to change without notice.

6. Limitation of Liability

To the fullest extent permitted by law, Windham Weaponry is not liable for any indirect, incidental, or consequential damages arising from your use of the Website or products, including but not limited to damages for loss of profits, data, or use. Our liability for any claim is limited to the amount you paid for the product or service giving rise to the claim.

7. Indemnification

You agree to indemnify and hold harmless Windham Weaponry, its affiliates, and their respective officers, directors, and employees from any claims, damages, or expenses arising from your use of the Website, violation of these Terms, or violation of any law.

8. Termination

We reserve the right to terminate or suspend your access to the Website at our discretion, without notice, for any reason, including violation of these Terms.

9. Governing Law

These Terms are governed by the laws of the State of Maine, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Cumberland County, Maine.

10. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Website constitutes acceptance of the updated Terms.

11. Contact Us

If you have questions about these Terms, contact us at: