Returns and Repairs
- WW offers a 30-day money back guarantee on all parts and accessories (from invoice date). If you need to return a product, please be advised of the following policies.
- All items being returned for repair/upgrade/warranty work require a Return Merchandise Authorization number (RMA) which is provided by our Customer Service team toll free at 855‐808‐1888.Returns must be in new condition and within 30 days from original purchase date.
- After you receive your RMA, just write it on the outside of the package.
- A restocking fee of 15% will be charged for returns over 30 days.
- No restocking fee will be charged if the return is the result of a WW error.
- Please include in the package, a copy of the original invoice and the RMA number.
- All damage claims due to shipping, must be made directly to the carrier as soon as you receive your shipment.
- All repairs must be sent shipping prepaid as COD’s will not be accepted. WW strongly suggests that you insure your return as most carriers will only cover up to $100 if no additional insurance is purchased. Please remove all accessories not required for repairing the item such as optics, lasers, flashlights, bipods, etc. If you are having an item installed that you purchased from WW, then the installation is free of charge.
- Any and all returns will be handled at management’s discretion.
Ship all returns to:
Windham Weaponry, Inc
999 Roosevelt Trail
Windham, ME 04062
Sales Fax number: 207-893-1623
If the repair is not covered by Warranty, then you will be called with an estimate of the gunsmithing charges plus return shipping for your approval prior to any work being done. Gunsmithing charges are $65.00/hour (min 1/2 hour, and billed in 1/4 hour increments aferwards)
We do not accept Class III returns or repair without prior notification and appropriate BATFE transfer paperwork.
We currently collect sales tax for the following states:
Thank you for purchasing a Windham Weaponry rifle. In order to help us better serve you, please fill out the following Warranty Registration form to send it electronically. If you prefer, you can print out the form, fill it out and mail it to us; or call us and give us the information by telephone. Your privacy is important to us and the information you provide on this form will not be shared or sold to anybody outside of Windham Weaponry.
To return the form by US Mail:
Windham Weaponry, Inc.
PO Box 1900
Windham, ME 04062
To provide the information by phone:
Call Sales/Customer Service at 855-808-1888 (toll free).
Online Warranty / Registration: